The fact is that every time you probate an estate on behalf of a client who has just suffered the death of a loved one, you're going to the wake or funeral yourself. If, in no other way, emotionally, because you've got to help a family through the aftermath of a crisis and all its spillover effects.
For me, it's helpful to have undergone this personally, more than a few times, to be able to communicate and assist those clients who are coming into the office with their burdens.
This is why I say the tag line is, "Heaven forbid, if someone dies, better call Al; he knows what to do." I know what it feels like, have been through the court process - and I do it for others for a living.
