It used to be that if you did someone's will, you had a client for life. Now, you're just the attorney who wrote their last will (one client did three after I did one for her).
Loyalty is something everyone laments over the loss of in society. That's something I can't change. But faithfulness, loyalty, kindness and the wisdom of experience is something I can control for THIS office.
The goal with our clients is that they leave as friends. Befriending people we've found makes it easier to speak frankly about tough questions a family faces as they process the estate of a loved one, decide how to set up their will, make unusual provisions, etc.
The number one thing you need if you are 60+, or have parents that age, is a strong connection to a good probate lawyer. Boy Scouts - "Be prepared."
